Refund policy

I. General Terms

This return policy sets out the procedure by which SIA "ZELTA BIRSTE" (hereinafter - "we", "our" or "company") handles the return of goods and refunds.
We are committed to a high level of customer satisfaction by offering a flexible and fair return policy.

II. Right of Return

The customer has the right to return the product within 14 days of receiving it, regardless of the reason.
The right of return can only be used if the product is unused, undamaged and in its original packaging.

III. Return Process

Return notification:
To initiate the return process, please contact us using the contact information below. Include your order number and reason for return.
Product return:
After notification, we will send you instructions for returning the item. Please follow these instructions to ensure a quick and successful return process.
Shipping the product:
Please send the returned product to the following address: Zemkopības insituts 6-8, Skrīveri, Skrīveru district, LV – 5125. The customer is responsible for the return costs unless the item is damaged or we have made a delivery error.

IV. Refund

After receiving and inspecting the returned item, we will notify you of the status of the return.
If the return is approved, we will issue a refund to the payment method you originally used. Refunds will be made within 14 days of receiving the item.

V. Exchange Policy

If you would like to exchange your purchased item for another, please contact us using the contact details below. Specify the order number and the reason for the exchange.
An exchange will be made if the item to be exchanged is available in stock. If the exchange item is not available, we will offer a refund.

VI. Damaged or Wrong Goods

If you receive a damaged or incorrect item, please contact us immediately. We will replace the damaged or incorrect item at no additional cost.
Please provide us with photos or other proof so that we can process your request more quickly.

VII. contact information

If you have any questions about this return policy or would like to initiate the return process, please contact us:
Address: Zemkopības insituts 6-8, Skrīveri, Skrīveru district, LV – 5125
Email: zelta.birste@gmail.com
Phone: +371 25999008